I was used to this back in my early 20s traveling at motels on a budget. I was traveling for leisure with my family. Plastic cups wrapped in plastic in bathroom. We called front desk and they told us to buy at the vending machines. Here are things a 4-star hotel should have but didn't have here: No water bottles or real glassed to drink. I used them to cover up the couch and chair. I insisted, and they sent up sheets and said 'take these'. We had to call for housekeeping when we called at midday, they said we missed our window and wouldn't clean the room. They would forward our calls to wrong areas every time. All calls to operator go to the Philippines, and it was obvious they weren't local. Corded phone was broken with no guide on front. Toilet had stains in porcelain.my son thought they were 'poop' stains. Rooms smelled (we were on a non-smoking floor) Couch & chair had several gross stains. But I still have to go to the casino for a cup of coffee in the middle of the night.… It’s disappointing to feel that I even need to explore alternatives that offer a more convenient and accommodating experience. For a supposed luxury establishment, these inconveniences are disheartening. The recent change in policy, as informed by the lobby manager, means guests need to bring their own water or pay a premium for purified water in the gift shop. Additionally, the absence of complimentary water bottles is frustrating. By the time you reach your room, the coffee is already cold. Retrieving a cup of coffee involves a cumbersome journey down from the 26th floor, across the lobby, past restaurants, through casino security, down a ramp into the casino, and finally to a video poker bar. Notably, if you opt for a non-premium room, you won’t find a coffee maker. Despite claiming to be a luxury 4-star hotel, certain basic amenities are lacking. I have been a loyal VIP patron of this property for over 15 years, but recent experiences have left me dissatisfied.

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