So I wanted to play with a different machine but I couldn't. Basically, if you transfer the money to one of the slots your stuck playing with the same machine, you cannot cash out or transfer the money back to the card but I didn't know that at the moment. At the front desk no one explained how the card works.

The second day I had $100 to play, so I put my card in one of the slots and transferred the money to the machine to pay. I was asked if i was going to play slots or tables at the players club. I stayed 2 nights which is the total of $100 premium play card. I received a packaged with my booking including a $50 premium play card per night. First time in soaring eagle casino and resort. Manager came and said we cannot help you with anything. She said ok hold on, I will call my manager over here and it's up to her if she wants to put the money back in your card or not. I said we'll I was never told that, nobody explained it to me. I called for Service, young lady came and said sir, you cannot cash out or put back the money back in your card.

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